The highs and lows of conflict resolution.

I can’t describe the pride-swelling I experienced when five and a half hours after we began, the two disputants shook hands with each other. I think that moment must never get old for a mediator.

The tension is released during that handshake…. Like breaking the glass at a Jewish wedding, the whole room changes and relaxes. Suddenly, the disputants can look each other in the eyes… They can smile, even joke a little. And that’s the best time for the mediator to strike with the closing details.

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One Response to The highs and lows of conflict resolution.

  1. […] was able to attend a real mediation case during my studies and I learned so much from those five hours. Being involved today in a much […]

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